Grievance Redress SystemGRS
What is the Grievance Redress System?
The GRS was created for members of the public (individuals, groups, organisations or communities) to officially complain about the work of the RDA including its staff, externally hired consultants and contractors regarding the plans or implementation of specific projects.
HOW DOES THE GRS HELP THE RDA?
GRS provides the RDA the opportunity to improve the planning and management of projects and pre-empt any future complaints by taking into consideration feedback given by the public.
Grievance Redress System – Complaints
Grievance Redress System – Appeals
For more information on the GRS click here for the E-handbook.